Socialminer 10.5 with UCCE, Dropping tasks after 1 hour of queue

[srinivascisco]

Hello,

We have used Social miner for Agent callbacks, we have huge wait times in the contact center. the social miner tasks created tasks are getting terminated if not answered within 1 hour. Exactly at 3600 seonds tasks are getting killed, please let know where to look to find what causing the issue.

Thanks,

Srinivas

[Sasikumar Divvela]

Normally Duration is comes from MRD configuration, if you don't have anything there then 3600 seconds in default in router registry(MaxTimeInQueue) . 

[srinivascisco]

It’s a voice mrd ... it has 0 that means unlimited right ?

[Sasikumar Divvela]

Queue time in Router registry is applicable for Voice MRD as well.