We are deploying jQueryChat with SocialMiner 11.6(2). Everything works in all browsers we tested, but IE11 has mixed reviews. It appears that when the user initiates a chat session, the agent can accept the session from within Finesse 11.6(1), and can respond. But when he/she does this, the session closes, and the user is not notified until the session times-out.
I want to rule out that this is NOT another IE11 issue.
Has anyone seen this?
Perhaps it is a version issue between SocialMiner and Finesse?
I cannot find a IE11 compatibility chart for SocialMiner browsers.
Thank you!
