02-24-2019 05:45 PM
Hi all,
I have fresh install socialminer 12.0.
An HTTP 403 error has occurred and I can not connect.
It was normal in 12.0 below version.
Please help me.
Thanks.
02-24-2019 07:29 PM
Hi,
SM 12.0 has blocked SM admin interface by default. You need to whitelist SM IP with the help of
utils whitelist admin_ui add <your system ip trying to access SM>
Regards,
Mukesh
02-24-2019 07:39 PM
Once you are done with whitelist of IP, you need to restart SM tomcat as well.
02-25-2019 04:38 PM
Hi Mukesh,
It works.
Thank you very much!
Regards,
Lee
02-25-2019 05:53 PM
Can anybody be able to add SocialMiner 12 in UCCX 12 configuration?
I always get the error
"Authentication error occured. SocialMiner username or password is invalid. Please check whether caps lock key is on"
I have already added UCCX IP address in SocialMiner whitelist but still not work.
Access to SocialMiner admin web page directly is fine.
Best regards,
Tinnakorn
06-20-2019 07:01 PM
Were you able to resolve this issue. I have added both uccx IPs to the socialminer whitelist, but I am still getting the error "Authentication error occured. SocialMiner username or password is invalid. Please check whether caps lock key is on."
I also have valid certificates on both uccx nodes and social miner.
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