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SocialMiner 9.0 Twitter Account Problem

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Artem Goloskevych
Beginner
Beginner

‎03-13-2013 01:42 AM - last edited on ‎03-25-2019 07:22 PM by Community Manager

Hello!

I have a problem with adding new Twitter Account or Twitter Search feed. The problem is in opening authorization window. Facebook authorization window opens as well, when adding Facebook Fan Page, so it cant be proxy or Internet problem.

Here is error:

Authorization Pending...

Wait for the Twitter authorization page to load.

Still attempting to connect to Twitter. Check the proxy settings and/or internet connection for the CCP server if connection fails.

Thanks!

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Artem Goloskevych
Beginner
Beginner
In response to Gajanan Pande

‎03-13-2013 05:59 AM

I've made it working, main problem is in NTP. It must be synchronized to local time, if status is Unsynchronized authorization would not work.

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Gajanan Pande
Cisco Employee
Cisco Employee

‎03-13-2013 01:52 AM

Hi Artem,

Twitter did change their API recently, which resulted in breaking their feed with the SocialMiner. If you have not applied the COP3 yet, please do so & it should fix the problem if no other configuration changes were made before it stopped working.

COP3 can be downloaded from http://software.cisco.com/download/release.html?mdfid=283613136&softwareid=283812550&release=9.0(1)&relind=AVAILABLE&rellifecycle=&reltype=latest

Regards

GP.

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