04-10-2019 07:35 AM
Hello everyone,
Is it supported to configure the email account assigned for Email CSQ in UCCX using SocialMiner to be configured in Microsoft Outlook in case of failure of UCCX or SocialMiner?
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04-10-2019 11:38 AM
Yes, SM acts just like a standard email client so you could have multiple clients for that mailbox. My recommendation is that you have the email server automatically copy emails into SM box into another mailbox and you use your email client to read that mailbox. This minimizes the opportunity for someone to be logged in to the mailbox and delete an email before SM can get to it.
david
04-10-2019 11:38 AM
Yes, SM acts just like a standard email client so you could have multiple clients for that mailbox. My recommendation is that you have the email server automatically copy emails into SM box into another mailbox and you use your email client to read that mailbox. This minimizes the opportunity for someone to be logged in to the mailbox and delete an email before SM can get to it.
david
04-11-2019 01:35 AM
Thanks David, this exactly what I needed to know.
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