What is the exact issue. You do not get the dropdown for tabs show, settings or security?
Most probably it can be a browser issue. Do you get dropdown on "Cisco Unified Serviceability" page of SM.
Please let me know.
I can't get the dropdown for all tabs:show, settings,security,software upgrade and help.
I'm using Internet Explorer 11.0.
In Cisco Unified Serviceability Interface ,all tabs work correctly.
A standalone SocialMiner system supports the same browsers as a SocialMiner system integrated with Cisco Unified Contact Center Enterprise or Cisco Unified Contact Center Express. I'll assume CCX: http://docwiki.cisco.com/wiki/Unified_CCX_Software_Compatibility_Matrix_for_10.5(1)_SU1#Supported_Browsers1
Are you using Compatibility Mode?