01-09-2013 08:13 PM - edited 03-15-2019 05:50 AM
Hi Guys, I have configured SocialMiner 9 with UCCX 9 for a basic customer web chat using the CAD Agents. However, when am incoming chat request comes into the CAD from the customer, I get an authentication prompt which says:
"
"
If I use the agent's logon details, then it just continualy prompts. If I use the admin credentials, then it enters the chat window, but just says "connecting to chatroom" and "Real time updates are not available"
Does anyone have any advice or has seen this issue as well? I have no AD integration, users/agents are created on the CUCM.
Thanks,
Matt
02-27-2014 08:51 AM
Hi mattiep00
We are having a similar problem on our new SocialMiner installation and I was wondering if you were able to fix this problem and how you did it.
Thanks,
Amen
03-05-2014 06:01 AM
Hi,
we have the same problem under Google Chrome.
Did you find a solution ?
Thanks you,
Thierry
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