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some of csq and skill are missing on CUIC report

Md.soriful
Beginner
Beginner

Some of CSQ and skill are missing on CUIC report. I have modified script and created four new CSQ and getting CSQ on CUIC filtering page but i am getting only one CSQ on report but rest of the CSQ are missing. Can any one help about it?

1 ACCEPTED SOLUTION

Accepted Solutions

Thanks, Vaijanath Sonvane for your kind response. Problem was on script (DTMF/filter value setting). So calls ware placing to agent through other CSQ. Now problem is solved.

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4 REPLIES 4

Vaijanath Sonvane
VIP Advocate VIP Advocate
VIP Advocate

Hi,

Can you try to sync all data between UCCX and CUIC using CLI: 

utils uccx synctocuic

 

 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Vaijanath S.

Since he sees the options for some of the missing entities in the CUIC filter screen, wouldn't that imply that the sync portion is working?

Thanks, Vaijanath Sonvane for your kind response. Problem was on script (DTMF/filter value setting). So calls ware placing to agent through other CSQ. Now problem is solved.