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Some Question about Finesse Chat & Email

mightyking
Frequent Contributor
Frequent Contributor

Hello All,

I have few questions regarding Chat & Email with Finesse.

1) Can a Supersivor change the status of an agent from Ready to Not Ready for Chat & Email?

2) Can a Supervisor force a Chat & Email agent to Sign-Out?

2) Does Wrap-Up fonctionality existe for Chat & Email?

3) Is sending screenshots in the body of an email supported?

 

Thanks,

 

MK

2 Replies 2

mightyking
Frequent Contributor
Frequent Contributor

The only unanswered question is:

- Sending screenshots in the body of an email with Finesse supported?

 

This feature is not working with Finesse 10.6. Will this option be available in 11.6 or 12.0?

Can someone who has access to Finesse 11.6 or 12.0 test this feature and let me know please?

 

Thanks,

 

MK

 

This is possible in 11.6.

 

david

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