Special treatment of ANIs

[billmatthews]

We're running UCCX 8.5 Enhanced.  We have some special ANIs, that when they call us, we want to increase their queue priority.  For learning/testing, I was able to successfully do this by using an IF statement, and manually defining a special ANI.

But of course we don't want to hard-code the ANIs into the script.  There will be 50-100 of them, and we'd like our help desk to maintain the list.

Suggestions?

I know I could do an XML document local on the UCCX doc repository.  Then they would have to upload/download that document.

I've also heard a text file would be easier, but I'm not sure how to read the text file into an array, or where the text file would live (UCCX doc repository or third party web server)?

THANKS!

[Jonathan Schulenberg · Accepted solution]

You really need a premium license for this one so you can query SQL or get the XML file from an external web server. If you want to ease the process for maintaining the XML file, Excel has a slick spreadsheet-to-XML feature:

http://msdn.microsoft.com/en-us/library/office/gg469857%28v=office.14%29.aspx

I wouldn't recommend a flat text file; you would need some fancy Java to parse it the lack of structure would increase the likelyhood of errors.

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[billmatthews]

Excellent advice as always, thank you!