08-21-2014 12:45 AM
Hi,
Is there anyone who try the "start recording gadget". ? Can this gadget be used with MediaSense ?
I am looking for on-demand recording from agent or supervisor finesse desktop, with MediaSense.
Cheers,
Hugo Chevalier
EDIT : After trying to install it. When I click on "start recording" button, in the firefox we console I got that :
140821 11:38:30.461 : CallRecordingGadget : startRecording()" concat:14927
"
140821 11:38:30.463 : CallRecordingGadget : Starting Recording on Dialog: 16782242" concat:14927
"ccp.security: checkPopupTimer" security.SiteLoadValidator.js:30
"ccp.security: checkForPopup()" security.SiteLoadValidator.js:30
TypeError: rsp.object.ApiErrors is undefined concat:16987
"
140821 11:38:31.634 : CallRecordingGadget : _startRecordingError()" concat:14927
Any idea ?
Ce message a été modifié par : Hugo Chevalier
Solved! Go to Solution.
08-21-2014
12:19 PM
- last edited on
03-05-2021
09:50 AM
by
dekwan
08-21-2014 07:42 AM
The Start Recording Sample gadget works with UCCX only. You have to configure UCM to support on demand recording with MediaSense.
08-21-2014 09:06 AM
I am using UCCX.
I have already Configure UCM chosing "Selective call recording" with a recording profile includinf the MediaSense IP address
08-21-2014 09:45 AM
What version of UCCX/Finesse are you using? What version of the CallRecordingSampleGadget?
Do you see any error message inside the gadget?
08-21-2014 10:36 AM
I am using UCCX 10.5.1.10000-24 and
the gadget version is 10.0.0.1 is there any other version ?
May be I have done something wrong in the integration of MediaSense ...?
I don't have any error in the gadget except the error in the firefox web console
When I click the "start recording button" nothing happens
08-21-2014
12:19 PM
- last edited on
03-05-2021
09:50 AM
by
dekwan
Yes, there is a 10.5.1 version here
08-21-2014 02:39 PM
Thanks a lot.
I can see some changes. After getting the 10.0.5.1 version and check my MediaSenseconfiguration, I got this message when I try to record a call :
ERROR :CF_GENERIC_SYSTEM_RESOURCE_AVAILABILITY
08-21-2014 04:27 PM
Ok it's working now !
Thanks a lot !
09-11-2014 09:01 AM
Hugo,
Did you get it to stop recording after starting? It looks like this gadget only starts.
09-11-2014 11:48 AM
There is no Stop Recording API. Once you have requested a recording, the recording continues until the Dialog ends.
09-12-2014 06:09 AM
Hi Scott,
I agree with Dlender, recording stop when agent hang up.
09-12-2014 06:12 AM
Thanks for the response guys. I did some research after I posted that and discovered the same thing re no Stop Recording API. It just seemed like it was missing
09-12-2014 06:21 AM
It is not really missing, It will not be usefull.
If an agent start recording a call it is because there is trouble or something else so it is better to have the entire conversation.
If a supervisor start recording a call it is for trainning or quality so it is the same,
If your question is because a call reccord can be a big media file, n Media Sense you can choose the period during the record is store on the server and you can archive on an external sftp server (or other)
09-24-2014 07:07 AM
Hello,
I am trying to get this working also. I am getting the following message when I click on the Start Recording button:
Congratulations!!! You have successfully initiated a START_RECORDING!
Uh Oh! An Error occurred when trying to START_RECORDING:
ErrorType: Generic Error
ErrorMessage: CF_INVALID_CALLING_DEVICE
Is there something that I am missing?
Also, from what I have read from the responses - I gather there is no way to stop the recording during the call and then resume the recording afterwards? The reason I ask is that it is illegal to record card numbers from telephone calls therefore the customer requires the ability to pause recording during a call.
Thanks,
James
09-24-2014 07:20 AM
Hi James,
About your error message :
I already have this issue.
Please check that :
- You create a recording profile
- You allow IPPhone to be record and apply the recording profile
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