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Start Recording Gadget

Hugo Chevalier
Beginner
Beginner

Hi,

Is there anyone who try the "start recording gadget". ? Can this gadget be used with MediaSense ?

I am looking for on-demand recording from agent or supervisor finesse desktop, with MediaSense.

Cheers,

Hugo Chevalier

EDIT : After trying to install it. When I click on "start recording" button, in the firefox we console I got that :

140821 11:38:30.461 : CallRecordingGadget : startRecording()" concat:14927

"

140821 11:38:30.463 : CallRecordingGadget : Starting Recording on Dialog: 16782242" concat:14927

"ccp.security: checkPopupTimer" security.SiteLoadValidator.js:30

"ccp.security: checkForPopup()" security.SiteLoadValidator.js:30

TypeError: rsp.object.ApiErrors is undefined concat:16987

"

140821 11:38:31.634 : CallRecordingGadget : _startRecordingError()" concat:14927

Any idea ?

Ce message a été modifié par : Hugo Chevalier

16 Replies 16

aloftus01
Beginner
Beginner

I am looking for information on how to stop a recording in Cisco Finesse 10.5. We record all our calls through Knoahsoft Harmony and there are times when a caller requests to not be recorded. How does an agent stop a recording?

Unfortunately, Finesse doesn't have the ability to stop the recording. It only has an API to start the recording and will run until the call is over.

Thanx,

Denise

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