Studio 10 missing Debugger?

[shaun.milliken]

I have recently upgraded Call Studio from 8.5 to 10.  Now when I right-click on a project, "Debug Call Studio Project" is no longer in the context menu.  Has anyone else run across this?

Thanks,

Shaun

[Geevarghese Cheria]

Hi Shaun,

   This could happen if the operating system is not supported by the Call Studio . It has to be  Windows Compatible

Microsoft Windows 7 and Microsoft Windows 8.1 are the supported operating systems.

Refer - Hardware and System Software Specification for Cisco Unified Customer Voice Portal, Release 10.0(1) - Cisco

Thanks and Regards,

Geevarghese

[janinegraves]

Geevarghese,

I think Shaun upgraded for studio 8.5 to studio 10 - could that cause

the problem?

Is it necessary to uninstall 8.5 completely before installing studio 10?

Janine

[Geevarghese Cheria]

Hi Janine,

Thanks for the correction . I saw a bug CSCun31114 "java.lang.NoClassDefFoundError while Debugging Call Studio Project"  and it was mentioned that This Issue was reported on Windows Server 2008 R2 platform which is not Supported OS by Call Studio. So only posted the above statement eventhough the error was different.

Thanks and Regards,

Geevarghese

[shaun.milliken]

The OS is Windows 7.  As Janine stated, it was an upgrade.

I can try a complete wipe and re-install in the next few weeks.

Shaun

[sasviswa]

I did fresh call studio 10 in Windows Server 2008 R2 server and my debugger is not working:(