05-26-2007 11:21 AM - edited 03-14-2019 12:54 AM
Suddenly Not able to login ctios agent
And the down of ctios agent showing disconnected/offline.After some time again able to login to ctios agent.
Plaese help me out,how to find this issue.
05-26-2007 12:25 PM
What version of CTIOS are you using? Also, chk the ctios desktop logs to see what is happening from the client side.
05-27-2007 08:07 PM
05-28-2007 09:29 AM
05/26/07 21:44:48.419 2904 CTIOSSoftphone ErrorMessge : CTI OS Server Offline
05/26/07 21:44:48.419 2904 CTIOSSoftphone Server Connection Status : CTI OS Server Offline
What were the logs from the CTIOS server saying for this time?
05-28-2007 09:29 PM
05-29-2007 03:09 AM
Use the CTITest tool and try to login using that agents credential.
If that doesnt help, recycle your PG.
05-29-2007 04:04 AM
how to download ctitest tool.
05-29-2007 04:20 AM
you dont download it, it already in your PG
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