Suddenly Not able to login ctios agent

[gnanesh.m]

HI,

Suddenly Not able to login ctios agent

And the down of ctios agent showing disconnected/offline.After some time again able to login to ctios agent.

Plaese help me out,how to find this issue.

Thanks,

Gnanesh.

[ciscoforme]

What version of CTIOS are you using? Also, chk the ctios desktop logs to see what is happening from the client side.

Prashant

[gnanesh.m]

Hi,

we are using 4.7 and icm version is 6.0.I checked the ctios desktop logs its showing target machine refused connection.I am attaching ctios desktop logs for your reference.

Thanks,

Gnanesh.

[david.macias]

05/26/07 21:44:48.419 2904 CTIOSSoftphone ErrorMessge : CTI OS Server Offline

05/26/07 21:44:48.419 2904 CTIOSSoftphone Server Connection Status : CTI OS Server Offline

What were the logs from the CTIOS server saying for this time?

david

[gnanesh.m]

Hi David,

The same time i checked the ctios server the ctios and ctidr process are running fine.And i checked the dump log,The log saying that the remote host refused the connection.i am attaching the log for ctios for your reference.

Thanks,

Gnanesh.

[Zin.Karzazi]

Use the CTITest tool and try to login using that agents credential.

If that doesnt help, recycle your PG.

[gnanesh.m]

Hi karzazi,

how to download ctitest tool.

Thanks,

Gnanesh.

[Zin.Karzazi]

you dont download it, it already in your PG

See documentation:

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080094b14.shtml