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supervisor can't begin voice control

amanda.zarate
Level 1
Level 1

‎06-16-2009 11:03 AM - edited ‎03-14-2019 04:13 AM

when i try to begin a voice control apears a dialog box that shows: cisco supervisor desktop can't receive any voice from the agent ip phone.

what could it be?

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4 Replies 4

amritpatek
Level 6
Level 6

‎06-22-2009 07:21 PM

Are all the devices involved on the same VLAN? Has this setup ever been able to monitor an agent? Does monitoring work if you use Cisco Agent Desktop?

0 Helpful

geoff
Level 10
Level 10
In response to amritpatek

‎06-22-2009 08:26 PM

What system are you referring to? Describe your installation in some detail - version numbers etc. The more you provide, the better the assistance.

Regards,

Geoff

0 Helpful

amanda.zarate
Level 1
Level 1
In response to amritpatek

‎06-23-2009 04:07 AM

No, this agent particulary is conected across a VPN and is the only one who doesn't can be monitored

0 Helpful

randymills
Level 1
Level 1
In response to amanda.zarate

‎08-26-2009 08:12 AM

Did you get this resolved? We are having this issue with remote users as well when using desktop Monitoring,we are currently spanning,which only allows in house agents to be monitered.Cisco has stated that it may be drivers need to be updated on the NIC card

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