You cannot add columns but you can hide them in the Preferences window.
This already exists in the Oldest Contact column. The first number is the contacts waiting, the second number is the amount of time the longest contact has been waiting. E.g: 5 [00:08:00] indicates five contacts are waiting and the longest wait is eight minutes.
In this example that You are mentioning there are 05 user in the queue. If there are Agent available and this user are in the queue (stuck), What is need to do to solve this problem. I am the same problem in UCCX 8.0(2)
We have a user that needs access to finesse. Most users have a physical phone, but this user is just using a jabber client. I have added the IPCC extension to the user as well as assigned the user to the correct team in UCCX. But when th...
This article in specific refers to the VeriSign Class 3 Secure Server CA certificate. Many customers are concerned about their systems generating an alert similar to this:
local99 0 : 1: XXXXX: Feb 1 2020 14:00:00.105 UTC : %UC_CERT-0-CertExpired: ...
It is important to understand how to perform an AXL load test on CUCM due to large number of 3rd part Automation and customization that are happening recent years.
Automation and customization features in any Cisco product have significantly increased in ...
AXL API programming is gaining its importance day by day. The Administrative XML Web Service (AXL) is an XML/SOAP based API that enables remote management of Cisco Unified Communications Manager (CUCM) using any programming languages such as Python.