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Enthusiast

Supervisor Desktop on Citrix UCCX 8.02(SU3)

Hi,

Is it possible to run the supervisor desktop in citrix? Currently we have CAD installed on the citrix servers, and the supervisor desktops installed locally on the pc. I'm looking at this document,  but it isn't clear what is supported what it comes to the supervisor desktop ... http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise8_0/design/guide/CAD-thin-client.pdf

Any help or comments would be appreciated.

Regards,

Brian

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Cisco Employee

Supervisor Desktop on Citrix UCCX 8.02(SU3)

It's possible simply because you should be able to install it. But will not function properly.

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Enthusiast

Re: Supervisor Desktop on Citrix UCCX 8.02(SU3)

Do you know what aspects of it will not function properly? I'm not expecting call barging / silent monitoring etc to work.

Also, I assume if we did put up with whatever aspects do not work, we would be in a totally unsupported environment?

Thanks,

Brian

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Enthusiast

Supervisor Desktop on Citrix UCCX 8.02(SU3)

Hello Brian,

Did you figure out if supervisor is finally compatible and working with Citrix environment?

Thanks for your feedback.

Yorick

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Enthusiast

Supervisor Desktop on Citrix UCCX 8.02(SU3)

Hi,

CSD is supported in Citrix on UCCX 8.5 (not sure about earlier versions). We've deployed it and it is working fine. There are some limitations, see this document  (also linked above).

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise8_0/design/guide/CAD-thin-client.pdf

Brian

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