Recently we modified only the agent IDs for few agents.In ICM we just edited the previous entry. We have not deleted and re created it. Now the problem is the in "Supervisor Desktop - Real time status" the old entries are also reflecting in logout state. Exit_OPC will help us to remove this stale values. But is there any other metheod to to achieve this without impacting the production?
Thanks for your response. We cannot reinstall the Supervisor desktop there are multiple supervisors for this team. Will wait and check if the stale entry goes automatically. Please let me know if u come across any other process which will help in doing this.
We also ran into this issue and the only solution was to do the exit_opc, it didn't go away on it's own even after the agents were removed from Deleted Items, etc.
