Supervisor Desktop

[Saeed Syed]

We are getting this error when launching a Cisco supervisor desktop. I am attaching a screen shot. Any help will be appreciated.

Below are the screenshots (scroll all the way down):

[rossporubski]

Is the super working from home?

[Saeed Syed]

First time I saw that user was in the office and reinstalled the software it started working fine. Then he was working remotely over the Vpn it gave him that error again . But if you keep continue the error go away. Funny thing is that when he showed me this error I asked him to logout and loggedin fine. If he login it gave him a same error.

[tonyperla]

So now we know the installation is local and not a network install or citrix based, can you replicate the issue?  Maybe the ports are being blocked via a firewall when accessing through a VPN tunnel?

[rossporubski]

He's doing something wrong during his VPN session. It's his end, not yours. 

[tonyperla]

It looks as if something is incorrect with the path for the CSD.  I would verify the install and go from there.  It might just be easier to uninstall and reinstall as an administrator to clear up these issues.  Thanks

Tony

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[rossporubski]

If you look at the email subject line it states UAT Work At Home. I would assume it's something associated with VPN.