Supervisor do not see any agents

[mkulovainio]

Hi!

The supervisor do not see any agents. I have put the agents in correct teams and also chosen the coorect supervisor. Something is missing but I can not find it,

regards,

Mattias

[rnarayana]

What is the version of IPCC .Is it IPCC express or enterprise?

Also for the supervisor to see the agent supervisor needs to be logged in as agent and also in the CAD where you specify the team make sure you choose the queue name in the selected qeueus.

I hope this helps.

[mkulovainio]

Hi!

The version is ipcc express, and yes, the supervisor is logged in as a an agent and using the correct qeueus in CAD.

regards,

Mattias

[mkulovainio]

Hi!

Strange, it seems to be working know, it took a long time before the supervisor could see the agents, seems to be some kind of sync time. Anyway, thanks a lot for your replies.

regards,

Mattias

[pbarman]

Are you running Windows XP with ICF enabled? If so, please disable that on the agent and supervisor desktop machines, and try it.

[mkulovainio]

Hi!

I already tried that!

regards,

Mattias