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Beginner

Supervisor not able to change Skill group of only one user

Hi,

Supervisor not able to change Skill group of only one user received error "Error occurred- Description: This field cannot be edited" while using cceadmin web page.

 

Thanks

2 REPLIES 2
Highlighted

Re: Supervisor not able to change Skill group of only one user

Hi,

What is the error message if " Error occurred This field cannot be edited" please check in agent explorer agent first name or last name beginning or end any space. 

 

Ram.S

Enthusiast

Re: Supervisor not able to change Skill group of only one user

Hi,

Is that supervisor able to change skill group of other agents ?  Can anyone else change skill group to the agent for whom supervisor received error ?

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