07-02-2019 06:02 AM
Hi,
Supervisor not able to change Skill group of only one user received error "Error occurred- Description: This field cannot be edited" while using cceadmin web page.
Thanks
07-03-2019 02:04 AM
Hi,
What is the error message if " Error occurred This field cannot be edited" please check in agent explorer agent first name or last name beginning or end any space.
Ram.S
07-03-2019 03:52 AM
Hi,
Is that supervisor able to change skill group of other agents ? Can anyone else change skill group to the agent for whom supervisor received error ?
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