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supervisor not able to send agent message

mrvoipstuff
Level 1
Level 1

I can't see an an option for supervisor to send a message to agent in webex desktop. can only change state/sign out the agent but nothing for sending message. The user profile for supervisor has the option enabled to send a message. snapshot attached 

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Is the Webex App enabled, since it looks to be disabled by default, see below link.
https://help.webex.com/en-us/article/n31d65l/Send-broadcast-messages-to-your-agents

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3 RESPUESTAS 3

Is the Webex App enabled, since it looks to be disabled by default, see below link.
https://help.webex.com/en-us/article/n31d65l/Send-broadcast-messages-to-your-agents

The embedded https://web.webex.com interface is disabled by default under the assumption that users have the much more capable Webex app for Windows/macOS installed on their machine (or VDI session) or the customer has standardized on a different messaging platform.

mrvoipstuff
Level 1
Level 1

ok didn't know webex app is a pre-req to enable messaging on webex desktop between agent and supervisor. will leave it then as agents/sup are using an alternate messaging platform. thanks.