el 03-02-2025 03:23 AM
I can't see an an option for supervisor to send a message to agent in webex desktop. can only change state/sign out the agent but nothing for sending message. The user profile for supervisor has the option enabled to send a message. snapshot attached
¡Resuelto! Ir a solución.
el 03-02-2025 06:05 AM
Is the Webex App enabled, since it looks to be disabled by default, see below link.
https://help.webex.com/en-us/article/n31d65l/Send-broadcast-messages-to-your-agents
el 03-02-2025 06:05 AM
Is the Webex App enabled, since it looks to be disabled by default, see below link.
https://help.webex.com/en-us/article/n31d65l/Send-broadcast-messages-to-your-agents
el 03-02-2025 07:10 AM
The embedded https://web.webex.com interface is disabled by default under the assumption that users have the much more capable Webex app for Windows/macOS installed on their machine (or VDI session) or the customer has standardized on a different messaging platform.
el 03-02-2025 02:11 PM
ok didn't know webex app is a pre-req to enable messaging on webex desktop between agent and supervisor. will leave it then as agents/sup are using an alternate messaging platform. thanks.
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