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Supervisor records agent but can't hear recording

thomuff
Level 3
Level 3

‎04-15-2008 05:41 AM - edited ‎03-14-2019 02:06 AM

I have an IPCC Express Supervisor that can record all her agents and hear the recording with one exception she can't hear the one agent's recording. Weird huh? Any ideas? Thanks in advance.

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smalkeric
Level 6
Level 6

‎04-21-2008 10:08 AM

verift the TCP and UDP ports that the Voip Monitor server was listening on.

http://www.cisco.com/warp/public/788/AVVID/voip-monitoring-recording.html

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