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Supervisors in multiple teams: Chatting

patrick.boyle
Level 1
Level 1

UCCX 5. Supervisors who are members of multiple teams can only chat with the team currently displayed in Supervisor Desktop. Agents are unable to see the supervisor if they are currently viewing a different team. Very annoying. Is there any work around?

1 Reply 1

geoff
Level 10
Level 10

Not that I know of - it's the same in UCCE (as you would expect). You have to select the team.

Regards,

Geoff