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Beginner

Supervisory desktop Total calls not showing correctly

Hi,

 

We are running UCCX 8.5.1.11003-32, In the supervisor desktop what I know is Total calls = Handled calls+Calls Abandoned+Calls Dequeued.

But one of our CSQ is showing an extra call always in the Total calls, ie, Total calls = Handled calls+Calls Abandoned+Calls Dequeued+1.

Any help would be much appreciated.

 

 

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Beginner

Does this happen regularly?

Does this happen regularly? We have had a similar issue, im not exactly sure what the root cause is, but rebooting the server after hours fixed the issue. Someone else may give you more specific troubleshooting steps

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