Supervisory desktop Total calls not showing correctly

[Risat]

Hi,

We are running UCCX 8.5.1.11003-32, In the supervisor desktop what I know is Total calls = Handled calls+Calls Abandoned+Calls Dequeued.

But one of our CSQ is showing an extra call always in the Total calls, ie, Total calls = Handled calls+Calls Abandoned+Calls Dequeued+1.

Any help would be much appreciated.

[Esto]

Does this happen regularly? We have had a similar issue, im not exactly sure what the root cause is, but rebooting the server after hours fixed the issue. Someone else may give you more specific troubleshooting steps