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Beginner

SystemInfo is throwing error

We have developed softphone app using Finesse Rest API and it was working fine without any issues at with internal and external partner centers. Recently we had to implement a logic to correlate between Finesse Rest and Notification Response we have introduced requestId as part of headers in Finesse Rest API.  Few of partners complained about unable to connect Finesse as Finesse SystemInfo was throwing error message.  We are not sure why is isystemInfo giving error message for few partners, Can someone please provide what could be reason

in Finesse Logs we have seen below error

0112985060: 10.190.11.125: Nov 15 2017 15:05:21.415 -0800: %CCBU_http-apr-8445-exec-29-6-REQUEST_START: %[method_name=OPTIONS][parameter_name={ }][resource_name=/SystemInfo][usr=]: Request start

0112985061: 10.190.11.125: Nov 15 2017 15:05:21.417 -0800: %CCBU_http-apr-8445-exec-29-3-UNKNOWN_REQUEST_METHOD: %[method_name=OPTIONS]: An unknown request method was used. 

0112985062: 10.190.11.125: Nov 15 2017 15:05:21.417 -0800: %CCBU_http-apr-8445-exec-29-6-REQUEST_END: %[elapsed_time=1]: Request complete

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3 REPLIES
Cisco Employee

Re: SystemInfo is throwing error

According to the log you pasted, it seems like your app is calling the SystemInfo with a HTTP method of OPTIONS. The SystemInfo REST API should be a GET.

Thanx,

Denise

Beginner

Re: SystemInfo is throwing error

Denise,

We are callin GET method for systemInfo not OPTIONS

Cisco Employee

Re: SystemInfo is throwing error

Hi,

According to the logs, it shows that OPTIONS is being used. That is why Finesse is throwing that error.

[method_name=OPTIONS]: An unknown request method was used.

If you are saying that you are using a GET, you may want to use wireshark to see why Finesse is receiving OPTIONS.

Thanx,

Denise

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