cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
152
Views
0
Helpful
0
Replies
Highlighted

Talk Time for Calls with Multiple Node ID

On the Detailed Call CSQ Agent Report there are calls that have duplicate Node ID's. Some of these have different values for talk time. How does the program calculate talk time if there are multiple rows with different talk times in other reports such as the Common Skill report? Thx!

CreatePlease to create content
Content for Community-Ad
July's Community Spotlight Awards