TalkTime for manual Agent Outbound calls

[AlexandruTinca60928]

UCCX 12.0

Where can I find the duration of a no-answer outbound call (non-dialer) made by an agent? So far we can calculate the duration by subtracting EndTime - StartTime but is there a DB Table or a Stored Procedure that returns the value I'm interested in?

Thanks,

Alex

[Konstantin Vaksin]

You can always create your own store procedure and make customized report