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TalkTime for manual Agent Outbound calls

UCCX 12.0

 

Where can I find the duration of a no-answer outbound call (non-dialer) made by an agent? So far we can calculate the duration by subtracting EndTime - StartTime but is there a DB Table or a Stored Procedure that returns the value I'm interested in?

 

Thanks,

Alex

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Cisco Employee

You can always create your own store procedure and make customized report