I'm trying to get a demo working with the task routing API and the Task Management Gadget sample from Cisco DevNet: Task Routing
It seems the Task Management Gadget is having problems with the Finesse Media API on sign-in.
I have a chat MRD setup in ICM with mrid 5001. If i try to sign-in the user via Media Sign-in REST API i get a method not supported error..
if i simply try to query the user state in that MRD via finesse/api/User/700000011/Media/5001 i get:
MediaDomain Information Does Not Exists in Finesse for Id: 5001
How can i troubleshoot the finesse MediaDomain information? I double-checked that the credentials to the enterprise config db are good. I've tried digging through all the finesse logging to try and find initialization of the domain config but i'm stuck.
If anyone has any advice or things to check, i would greatly appreciate it!
Solved! Go to Solution.
Hi Denise, thanks for taking the time get back to me. We are on 11.5 CCE and Finesse and latest Social Miner..
I did show status on finesse to verify:
i know it's almost a year from the last reply but we are also facing the same issue.
do you have any update on this issue?
and we are getting the same error for CTI version :
waiting for your help/advice.
Unfortunately I was not updated on the root cause of the issue so I do not know what ended up being the issue. Maybe the original poster can give an update.
Thanks for the prompt reply. Do you know if we can address this issue to any "special" technical team?
We are ATP UCCE partners and for a previous issue we had,we ve been told that there is no official UCCE team.
Any ideas would be more than appreciated!
Sent from my smartphone
The team would need to get the desktop startup logs to debug the issue. I would recommend that you open a TAC case so that you can work with them directly.