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Team performance /PCCE 10.5

rafal3
Level 1
Level 1

‎01-28-2019 02:46 AM - edited ‎03-14-2019 06:45 PM

Hi, can anyone know the solution to the problem?

 

I have a problem with the default "Team Performance" gadget. After changing the team to a different one and returning to the team causes the lack of visibility of logged agents. Consultants will appear as logged in to the team only when their status changes.

What could be the problem that the statuses are not immediately updated?

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Omar Deen
Spotlight
Spotlight

‎01-28-2019 03:49 AM

Which ES is installed for Finesse?

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rafal3
Level 1
Level 1
In response to Omar Deen

‎01-28-2019 04:18 AM

ES03, but we plan to upgrade to ES10 for next week  

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Omar Deen
Spotlight
Spotlight
In response to rafal3

‎01-28-2019 05:22 AM

I believe this will be resolved once you update to ES10. There are a few bugs that have similar symptoms as you’re having, but it’s mainly due to failovers. Just because the bug description describes the problem being caused by failovers does not mean there are not other causes. 

 

https://www.cisco.com/web/software/284259728/140694/ReadMe_Cisco_Finesse_Release_1051_ES10.pdf

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