Hello,
I learnt that Cisco PDI does not support UCCX (checked, there is no option) so hoping I could find an answer here. as our "solution architects" have also left it to the delivery folks...is the following:
"Whats the best approach to upgrade a current 10.5 UCCX with CAD to 11.6 with Finesse using tech refresh approach (i.e. new hardware)" ?
The idea is to avoid in place upgrade and issues with it. and also preserve the existing/historical data, if possible.
Will appreciate a detailed response to any approached recommended.
cheers