The calls of queue not is show in: contact service queue

[wilsonsant]

Hi Guys,

My Customer have the IPCCX version 7.0.1 and didn´t see the calls that are in contact service queue . Any idea who solve this problem? I am attaching the print about CSD

Thanks,

Wilson

[brian1mcc]

I came across this in UCCX v 8.0(2). It was a known bug. To resolve the issue I had to restart the Cisco Desktop Enterprise Service. The bug ID is CSCtk82341.

I suggest you open a tac case to see if this bug is affecting the version you are on.

Brian

[wilsonsant]

Hi Brian,

I wil request with my Customer to do this action and I will inform to You.

Thanks,

Wilson