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Beginner

The device is restricted.Can not login.

Hello everyone

When i want to login as an agent to "cisco agent desktop" i get the error "The device is restricted.Can not login." .The weird thing is that when i set up ip communicator with the same number ( DN ) it works flawlessly but when i set up 7931 ip  phone i get this error.What can i do  ?

Thanks

5 REPLIES 5
Collaborator

Re: The device is restricted.Can not login.

With UCCE 793X is not supported, if I remember correctly with UCCX the 7931G is supported.  So, what are you running and what exact type of phone do you have?

david

Re: The device is restricted.Can not login.

The 7931 is only supported in CCX 7.0(1). What version are you running?

Software and Hardware Compatibility Guide for Cisco  Unified CCX and Cisco Unified IP IVR

Beginner

Re: The device is restricted.Can not login.

If you are running the CCX7, then make sure that the "Allow Control of Device from CTI" checkbox is selected on the Device config.

Cisco Employee

Re: The device is restricted.Can not login.

Hi,

Make sure that the device is not set for Outbound Rollover Mode. When rollover is configured, the isRestricted flag is set to True in the JTAPI messaging and it cannot be controlled by CTI. This was documented as part of CSCsm93156.

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Beginner

The device is restricted.Can not login.

Thank you Ryan for your useful information...

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