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The Finesse Agent Desktop is out of service (on UCCX 12.5)

MaxGG
Beginner
Beginner

Hi,

It's on the UCCX 12.5 sandbox. Last night the service went well - the agent desktop, the notification service and the Finesse REST API all worked. But this morning they all out of service:

  • Whenever I clicked "https://hq-uccx.abc.inc:8445/desktop", the UI shows "Out of Service. This Finesse Server is currently out of service. For more information, contact your administrator."
  • Whenever I called the REST API, it responds 503 error.

I've tried restarting the system (utils system restart), but it didn't help.

Here are the results of "utils service list":

System SSH [STARTED]
Cluster Manager [STARTED]
Name Service Cache [STARTED]
Entropy Monitoring Daemon [STARTED]
Cisco SCSI Watchdog [STARTED]
Service Manager [STARTED]
Service Manager is running
Getting list of all services
A Cisco DB[STARTED]
A Cisco DB Replicator[STARTED]
Cisco AMC Service[STARTED]
Cisco Audit Event Service[STARTED]
Cisco CDP[STARTED]
Cisco CDP Agent[STARTED]
Cisco CallManager Serviceability[STARTED]
Cisco Certificate Change Notification[STARTED]
Cisco Certificate Expiry Monitor[STARTED]
Cisco Cloud Connect Container Manager[STOPPED] Component is not running
Cisco DRF Local[STARTED]
Cisco DRF Master[STARTED]
Cisco Database Layer Monitor[STARTED]
Cisco Finesse Tomcat[STARTED]
Cisco Identity Service[STARTED]
Cisco Log Partition Monitoring Tool[STARTED]
Cisco RIS Data Collector[STARTED]
Cisco RTMT Reporter Servlet[STARTED]
Cisco Syslog Agent[STARTED]
Cisco Tomcat[STARTED]
Cisco Tomcat Stats Servlet[STARTED]
Cisco Trace Collection Service[STARTED]
Cisco Trace Collection Servlet[STARTED]
Cisco Unified CCX Administration[STARTED]
Cisco Unified CCX CVD Dependent Webapp[STARTED]
Cisco Unified CCX Cluster View Daemon[STARTED]
Cisco Unified CCX Configuration API[STARTED]
Cisco Unified CCX DB Perfmon Counter Service[STARTED]
Cisco Unified CCX Database[STARTED]
Cisco Unified CCX Engine[STARTED]
Cisco Unified CCX Notification Service[STARTED]
Cisco Unified CCX Perfmon Counter Service[STARTED]
Cisco Unified CCX SNMP Java Adapter[STARTED]
Cisco Unified CCX Serviceability[STARTED]
Cisco Unified CCX Socket.IO Service[STARTED]

Cisco Unified CCX Voice Subagent[STARTED]
Cisco Unified CCX WebServices[STARTED]
Cisco Unified Intelligence Center Reporting Service[STARTED]
Cisco Unified Intelligence Center Serviceability Service[STARTED]
Cisco Unified Serviceability RTMT[STARTED]
Cisco Web Proxy Service[STARTED]
Docker Engine[STOPPED] Component is not running
Host Resources Agent[STARTED]
MIB2 Agent[STARTED]
Platform Administrative Web Service[STARTED]
Platform Communication Web Service[STARTED]
SNMP Master Agent[STARTED]
SOAP -Log Collection APIs[STARTED]
SOAP -Performance Monitoring APIs[STARTED]
SOAP -Real-Time Service APIs[STARTED]
System Application Agent[STARTED]
Cisco DirSync[STOPPED] Service Not Activated
Cisco Serviceability Reporter[STOPPED] Service Not Activated
Primary Node =true

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