Can anyone tell me, what is the purpose of Cisco Unified CCX WebServices in UCCX ? I couldn't find the description of this service neither in Google nor at Cisco site.
Thanks in advance for your answers.
I have a problem with authentication at UCCX CUIC (users are visible in security tab but I can't login under any of them) and only problem that I could find is the Cisco Unified CCX WebServices in shutdown state. Can it be the reason of the problem ?
I don't think so, but again, it's really hard to tell without actually lookig at the system.
Anyway, can you please post the logs from that CUIC instance?
I have found interesting message in log:
0000000549: 10.128.51.2: Nov 17 2014 16:15:58.287 +0300: %CCBU__CUIC_SECURITY-6-Information: %[MESSAGE=AuthProvider Redirecting call to custom provider]: Authentication info
0000003090: 10.128.51.2: Nov 17 2014 16:15:58.495 +0300: %CCBU___________CUIC-3-ERROR: Authentication Error. HTTP status code :404 <- RESTAuthProvider.java:195 [com.cisco.ccbu.cuic.util.spring.RESTAuthProvider.authenticateUser]
0000003091: 10.128.51.2: Nov 17 2014 16:15:58.510 +0300: %CCBU___________CUIC-3-ERROR: POST https://localhost:8443/uccx-webservices/authenticate/cti-admin returned a response status of 404 Not Found <- RESTAuthProvider.java:196 [com.cisco.ccbu.cuic.util.spring.RESTAuthProvider.authenticateUser]
It explains everything. Thanks for your assistance!