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The renewal of cucm certificate will affect UCCX engine

Hi there,
 
I need to renew "CallManger" and "Tomcat" certificate this week, i was wondering if the change will affect UCCX.
We have the following UC applications:
 
CUCM 11.5 cluster with SSO
UCCX 10.5 cluster with IPPA

 

Thanks and I am in a hurry.
 
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Enthusiast

Re: The renewal of cucm certificate will affect UCCX engine

As UCCX uses CTI and JTAP to connect, the CUCM and tomcat certs should not have any impact. IPPA uses the Finesse Notification Service so if you were changing the Finesse Tomcat cert, there may be an impact.

It wouldn't be a bad idea to run Data Synchronization and JTAP resync after the certificate change.
1 REPLY 1
Enthusiast

Re: The renewal of cucm certificate will affect UCCX engine

As UCCX uses CTI and JTAP to connect, the CUCM and tomcat certs should not have any impact. IPPA uses the Finesse Notification Service so if you were changing the Finesse Tomcat cert, there may be an impact.

It wouldn't be a bad idea to run Data Synchronization and JTAP resync after the certificate change.
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