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Ask Me Anything - October 2020

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Beginner

The renewal of cucm certificate will affect UCCX engine

Hi there,
 
I need to renew "CallManger" and "Tomcat" certificate this week, i was wondering if the change will affect UCCX.
We have the following UC applications:
 
CUCM 11.5 cluster with SSO
UCCX 10.5 cluster with IPPA

 

Thanks and I am in a hurry.
 
1 ACCEPTED SOLUTION

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VIP Collaborator

As UCCX uses CTI and JTAP to connect, the CUCM and tomcat certs should not have any impact. IPPA uses the Finesse Notification Service so if you were changing the Finesse Tomcat cert, there may be an impact.

It wouldn't be a bad idea to run Data Synchronization and JTAP resync after the certificate change.

View solution in original post

1 REPLY 1
Highlighted
VIP Collaborator

As UCCX uses CTI and JTAP to connect, the CUCM and tomcat certs should not have any impact. IPPA uses the Finesse Notification Service so if you were changing the Finesse Tomcat cert, there may be an impact.

It wouldn't be a bad idea to run Data Synchronization and JTAP resync after the certificate change.

View solution in original post

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