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The service indexer remians in state "STARTING" SocialMiner 11.6

When I try to access to the Socialminer trough web page, it does not work, I checked the services of the socialminer and the service indexer remains in STARTING. How can I force to change of state to ACTIVATED?,  I have tried to restart the server but the result is the same.

 

Thanks you for your help

 

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