There's no music or beep when transfering to an agent from UCCX 8.X script.

[jcompiano]

This is not an issue on CUCM phones, depending on configuration I can have MOH or the BEEP for hold. I can have the CTI ports set for either but neither works, it's dead air when transferring to the agent. Any help would be appreciated.

thanks

[Anthony Holloway]

Did you configure an MOH source for Network hold in the ports? How about an MRGL?

Is your source uni or multicast?

Does the same MOH source work if you put it on a phone?

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