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MrStinch01
Beginner

Third Party Hardware for Virtualization of UCCX

I have been looking at the Cisco documentation and I am slightly confussed about using third party hardware for UCCX 8.5 on VMWare. The UCCX support matrix just lists UCS for virtualization so I think it is not supported. But the docwiki has a section "Spec-Based VMware Hardware Support which implies you can uses different manufactors hardware but performance issues and the hardware will not be supported, see http://docwiki.cisco.com/wiki/Specification-Based_Hardware_Support. As long as Cisco TAC will support the UCCX application itself I am happy.

So the question is will Cisco TAC support the virtualized UCCX application even if it is running on third party hardware (Dell in this case) with VMWare? All issues with the hardware, VMWare, performance are understod to be the custiomers responsibility.

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skilambi
Advisor

Under spec based support which allows applications like UCCX to be put outside of the TRC configuration, IBM and HP are the only supported vendors

Look at the specification based link for details on what chip set is allowed. Dell is not on the approved list at this time. As to why Dell isn't approved see this post by the PM

https://communities.cisco.com/message/73470#73470

https://communities.cisco.com/message/75686#75686

Thanks

Srini