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Threshold Question Regarding Call Setup

Mr_toad1_2
Level 1
Level 1

I know right before the call is presented to an IPCC agent they go into a reserved stated then the call gets setup.  Would anyone know what the timeout is between the reserved state and call setup?  Reason I ask is that when running a Webview Agent Not Ready Detail we see reason code 50010.  Supervisors say they see agents got from reserved then to not ready.  I am pretty sure I know what caused this but knowing the threshold for call setup would help me be 100% sure.

1 Reply 1

Mr_toad1_2
Level 1
Level 1

Found it.  The setting is in the registry of the PG.  If anyone needs it just search the registry for AgentReserveTimeout.

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