Time Limit on Not Ready Reason Codes

[LibinBenedict]

Hi,

Can we set a time limit on the time an agent spends on a particular Not Ready reason code in UCCX?

If not possible in UCCX, can this be accomplished via any other application, say, work force management?

My contact center supervisor would like to limit the time an agent spends on a particular reason code - like Break, Lunch etc.

Thanks in advance

Regards,

Libin Benedict

[Thomas G. Johannesen]

Hey Libin

It is not possible directly in the uccx, but you can make a custom gadget in finesse that change the reasoncode after a amount of time. If you dont want the gadget to be visible, you can make that hidden and only runs in the background in Finesse

[grebac.2ring]

Libin, if you do not have the time/resources to create a custom gadget, please note that 2Ring Gadgets for Cisco Finesse can handle this for you - more on our solution here: https://www.2Ring.com/Gadgets It is available on Cisco's price list - even as a subscription. To request a demo / Q&A session, please submit this form: https://www.2Ring.com/Webex Thank you! Michal, 2Ring

[LibinBenedict]

Hi All,

Thank you for the advice. I will check regarding creating a custom gadget for the same.

Regards,

Libin Benedict