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To restrict supervisor per campaign

collinks2
Level 5
Level 5

Hello Team,

A Customer has asked me if the the following objective can be a achieved 

They want a scenario where Supervisor can upload data for his outbound campaign and only the team members can access it .

For example, Supervisor A can upload data to only Agents in the Campaign A .

Supervisors B uploads data to users in Campaign B.

Users in Campaign A will not access Users in Campaign B.

Supervisor A can't access Supervisor B.

 

 

 

 

 

4 Replies 4

Hi,

 

By default, we can’t but we can achieve using 3 rd party product or custom development

 

Ram.S

Regards,
Ram.S

Hello,

can you throw more light on the 3rd party product or the custom development that can be used to restrict supervisor per campaign ?

 

It would likely be something like Acqueon (https://www.acqueon.com/products/outbound/cisco-contact-center/) where users work through the Acqueon LCM platform which provides the contacts to Cisco. This is how it works for UCCE, I would imagine it'd be the same for UCCX.

There are other companies/solutions out there as well.

 

@bill.king1 - Yes it the same for UCCX 

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Thomas G. J.