To restrict supervisor per campaign

[collinks2]

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Hello Team,

A Customer has asked me if the the following objective can be a achieved 

They want a scenario where Supervisor can upload data for his outbound campaign and only the team members can access it .

For example, Supervisor A can upload data to only Agents in the Campaign A .

Supervisors B uploads data to users in Campaign B.

Users in Campaign A will not access Users in Campaign B.

Supervisor A can't access Supervisor B.

[Ramamoorthy Shanmugam]

Hi,

By default, we can’t but we can achieve using 3 rd party product or custom development

Ram.S

[collinks2]

Hello,

can you throw more light on the 3rd party product or the custom development that can be used to restrict supervisor per campaign ?

[bill.king1]

It would likely be something like Acqueon (https://www.acqueon.com/products/outbound/cisco-contact-center/) where users work through the Acqueon LCM platform which provides the contacts to Cisco. This is how it works for UCCE, I would imagine it'd be the same for UCCX.

There are other companies/solutions out there as well.

[Thomas G. Johannesen]

@bill.king1 - Yes it the same for UCCX