Tone during Call Redirect

[laurentberwaerts]

Hi,

I'm writing CRA scripts and I would like to set a tone during a Call Redirect step.

When a redirect step occurs, there is no sound at all on the phone unless called people answers.

Users are quite confused, they wonder if there is a problem and they usually hang up after a few seconds.

I guess this is a very common problem and I wonder if someone has found a fix?

Thanks for your replies,

Laurent.

[vmoopeung]

You can create a IVR script for this .

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_programming_reference_guide_chapter09186a00800c49d6.html

[laurentberwaerts]

Hi,

Thank you for your hint.

In fact I precisely developped an Auto-Attendant.

I've read the link but I still don't know how to play out a tone after having executed a "Call Redirect" step.

In this document they only mark the call as "handled" before ending the script.

Could you tell me exactly where I can find the solution to my problem in this document?

Thank you,

Laurent.