Toolkit Logout Non-Activity in Ready State?

[Zapparoli]

Hello guys,

I would like to know if the logout non-activity field in ADS applies only to agents in not ready state or could be apply in agents in ready state that had non-activity for the period set.

I'm wondering if this can affect agents that works on shifts where we don't have incoming calls as 2 to 5 AM, for example.

Thank you in advance.

Eric.

[bill.king1 · Accepted solution]

Per the documentation, only not ready

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_0_1/Configuration/Guide/UCCE_BK_S5702DCF_00_ucce-features-guide/UCCE_BK_S5702DCF_00_ucce-features-guide_chapter_0100.html

"Logout non-activity time. The number of seconds of agent inactivity while in the not ready state before the system logs out the agent. A blank entry disables the timer.  "