I'm trying to trace out a call in UCCX using the logs through RTMT. Essentially I want the ability to look through logs when someone calls in and say that the user called at this time, they pressed this button sequece and was routed to this extension. We have a simple script that offers a menu then routes calls to individual users based on the options. They are complaining that calls aren't going to where they should so I am trying to watch this in the logs. I have enabled tracing on CCX Engine, but don't know which trace filters I need to apply to get this information. Or is this not possible and I should look at getting the info some other way?
